Frequently Asked Questions
About Dogkart
Dogkart is India’s trusted online pet store. We offer premium pet food, treats, accessories, supplements, toys, and grooming products for dogs, cats, and puppies.
Dogkart was founded in 2014 and is headquartered in Chennai, India.
Dogkart was created to make high-quality, globally trusted pet products easily accessible in India. Our goal is to ensure your pets get the same quality and care that we would provide our own.
Orders and Delivery
Most orders are delivered within 7 working days across India.
You can track your order through your Dogkart account under the "Order History" section.
Shipping charges, if applicable, will be shown at checkout before you confirm your order.
Yes, Dogkart delivers to most pin codes across India. Availability will be confirmed at checkout.
Payments and Returns
We accept credit cards, debit cards, UPI, net banking, and popular digital wallets.
Yes, cancellations are allowed before the product is dispatched. Please log into your account or contact our team to cancel.
If your product is damaged or incorrect, please contact us within 24 hours of delivery with the details and we will assist you promptly.
You can request an exchange or return within 7 days of delivery.The product must be unused and in original condition with tags and packaging. Certain items such as perishable goods, personalized products, or sale items may not be eligible unless damaged.
Products and Safety
Yes. Every product on Dogkart is carefully selected and meets international safety and nutrition standards.
Yes. You can subscribe to auto-deliveries of your pet’s food and supplies so you never run out. Subscription discounts may apply.
Customer Support
You can reach us through the Contact Us page on our website. We provide phone numbers, email, and office addresses for support.
Dogkart combines global quality products, expert guidance, reliable delivery, and fair pricing, making it the preferred choice for pet parents across India.